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The Biggest Mistake Clinical Laboratories Make: Misunderstanding Who Their Customer Is

The Biggest Mistake Clinical Laboratories Make: Misunderstanding Who Their Customer Is

by Alex Mitchell | Jul 15, 2026 | Lab Operations & Management, Industry Insights, Clinical Laboratory

By: Jon Harol, Founder, Lighthouse Lab Services For more than two decades, I’ve worked alongside clinical laboratories of every size, from physician office laboratories and hospital systems to independent reference laboratories and startups introducing...
10 Laboratory Quality Indicators Every Lab Should Be Tracking

10 Laboratory Quality Indicators Every Lab Should Be Tracking

by Alex Mitchell | Jul 14, 2026 | Lab Operations & Management, Industry Insights, Clinical Laboratory

Most laboratories understand the importance of quality monitoring. The challenge is deciding what to monitor and ensuring your staff understands why those metrics are being tracked. Too often, quality management programs become overloaded with metrics that generate...
A Practical Guide to Building and Maintaining a Compliant CLIA Laboratory

A Practical Guide to Building and Maintaining a Compliant CLIA Laboratory

by Alex Mitchell | May 19, 2026 | Lab Operations & Management, Tips for New Lab Owners, Industry Insights, Clinical Laboratory

Clinical laboratories operate in a regulatory environment where quality and reliability are non-negotiable. The Clinical Laboratory Improvement Amendments set the national baseline for test quality, and understanding how CLIA applies to your operation is essential,...
3 Key Benefits of Building an In-House Laboratory

3 Key Benefits of Building an In-House Laboratory

by Alex Mitchell | May 3, 2026 | Lab Operations & Management, Tips for New Lab Owners, Industry Insights, Lab Acquisitions and Transactions, Clinical Laboratory

00:00 1X   As physician practices and community healthcare providers consistently seek to improve quality and provide better value to patients, one pathway that can achieve both outcomes is to move laboratory testing in-house. In addition to offering a better...
What is MolDX and When Do I Need a Z-Code?

What is MolDX and When Do I Need a Z-Code?

by Alex Mitchell | Mar 19, 2026 | Clinical Laboratory, Payer Audits & Alerts, Denial Management, Revenue Cycle Management, Industry Insights

00:00 1X   Laboratories performing infectious disease testing and billing Medicare Part B within a MolDX jurisdiction are subject to a new Local Coverage Determination (LCD) that stands to significantly impact reimbursement for these services. Labs in the...
Step-by-Step Guide to Starting Your Own CLIA Laboratory Business

Step-by-Step Guide to Starting Your Own CLIA Laboratory Business

by lighthouselab | Jan 30, 2026 | Industry Insights, Lab Operations & Management, Tips for New Lab Owners, Lab Acquisitions and Transactions, Clinical Laboratory

00:00 1X   Medical laboratories bear an important responsibility in the healthcare field. Labs’ tests and analyses help doctors diagnose and treat patients’ problems, and labs help healthcare workers understand a patient’s conditions throughout the course of...
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