Lighthouse Lab Services and Elite Diagnostics have joined forces to become the country’s premier laboratory management, recruiting and consulting firm! With decades of laboratory start-up and operational experience, we are proud of our incredible team of scientists, consultants, and industry experts. With a rewarding atmosphere built on teamwork, recognition, and growth, we love working together to provide innovative solutions and extraordinary client service. We are looking for talented candidates to join our growing team, so if you’re up for a challenge, please apply below.

We are looking for an Administrative Assistant to support our Quality Department in Charlotte, NC! The Administrative Assistant is responsible for providing proactive support to the Quality Department and the Services that fall thereunder. Our department’s goal is to deliver quality services to our clients, and this role supports the program through application processing, research and reporting, and general administration for the division.

Experience and Expertise

  • Bachelor’s degree preferred
  • Previous experience in Administration or relevant department

The Skills You Bring

  • You are a self-starter with professional and assertive communication skills (written and verbal) and customer service orientation
  • The demonstrated ability to effectively collaborate in both a task-oriented and project-based, interactive environment
  • You are highly organized with rigorous attention to detail, able to multi-task, take initiative, prioritize, learn new concepts, and work well in a team environment
  • The ability to work independently yet balance a strong communication flow with peers and supervisor
  • Demonstrated ability to take ownership of processes and manage a high-volume workload
  • High level of accuracy for details – Methodical, meticulous, and pays attention to fine detail
  • Takes initiative to influence events rather than passively accept them
  • Ability to identify necessary change and improvement
  • Willingness to become an application processing expert
  • Proficiency with Microsoft Office Suite and Google Suite software
  • Ability to maintain confidentiality of sensitive materials at all times
  • Advanced internet search skills and strong computer software skills

Your Responsibilities

Application Processing

  • Acting as the subject matter expert in application processing for Clinical Laboratories, using advanced research techniques to identify state individual requirements for credentialing and licensure
  • Conducting application processing in a timely manner and without error
  • Conversing with clients in a professional manner with clarity & step-by-step instructions, anticipating the needs or future questions during conversations (written or verbal)
  • Conducting research to provide support for targeted Services offered
  • Preparing reports and correspondence as needed, ensuring information is accurate and clear
  • Developing tools and solutions for recurring client requests
  • Maintaining website state licensure pages and keeping contacts up-to-date

Quality Administration

  • Systemic SOP and form updates/roll outs
  • MediaLab management/builds
  • Project Management spreadsheet updates
  • Binder printing (Validations, MSDS, Package Inserts, Personnel, etc.)
  • Performing Laboratory Information System verifications
  • Performing initial Quality calls, e-mails, and training
  • Preparing proficiency testing renewal forms, payments, data entry, and submission instructions

General Administration

  • Providing responsive and proactive customer service and office administration by answering phone calls, emails, filing paperwork, and keeping project trackers current.
  • Preparing documentation of processes and policies for future training purposes.
  • Suggesting process improvements to help create efficiencies.
  • Providing general administrative support to all members of the Quality Department team including but not limited to:
    • Creating, formatting, proofreading and editing the documents
    • Photocopying, binding, scanning, mailing and filing
    • Organize and coordinate meetings and events
    • Booking travel and accommodations
    • Other assignments from the management

Compensation and Benefits

  • $14 – 16/hr
  • Medical, Vision and Dental benefit offerings
  • Paid Time Off (vacation and sick days)
  • 8 Paid Holidays
  • Company sponsored events, socials, snacks + more

Equal Employment Opportunity

It is the policy of Lighthouse Lab Services to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. Lighthouse Lab Services is committed to working and providing reasonable accommodation to individuals of all abilities, including persons with disabilities. If at any time during the application process, you need an accommodation, please contact recruiting@lighthouselabservices.com for assistance.

Lighthouse Lab Services | 800-838-0602 | lighthouselabservices.com

#LLS Job ID: 11448

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