Laboratory Instrument Services & Supplies

Preventative Maintenance and Support

Lighthouse Lab Services’ Full-Service Maintenance Agreements ensure your instruments operate at peak performance throughout their life cycle.

With rapid response times and expert support, our end-to-end laboratory instrument solutions optimize your laboratory’s productivity. From setup and calibration to repair and equipment sales, our expert engineers handle it all using OEM components to increase your equipment’s longevity and your lab’s efficiency.

Image of a laboratory equipment service engineer using their knowledge and technical expertise to repair lab equipment and minimize testing downtime

Worry-Free Expert Service

Our full-service maintenance clients enjoy our expert service engineers and application scientists work quickly to minimize downtime and keep your lab running efficiently. With an average of 20 years of industry experience—and backgrounds at top OEMs—our team brings unmatched technical expertise to every service call.*

Service Engineers

Trained for subcomponent diagnostics and repairs.
Equipped with all necessary diagnostic, maintenance, and repair tools.

Application Scientists

Experts on validation for industry-specific methods.
Experienced in method development to meet the needs of mature and emerging applications.

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*For more experienced labs that have in-house personnel assisting with service and maintenance, we have customized service options available.

Sectors Served by our Instrument Services

biotech Clinical Labs

location_city Drug Courts

local_hospital Urgent Care Centers

local_pharmacy Pharmaceutical

forest Environmental Testing

science Biotechnology

school Academic Centers

analytics CROs

work Government Labs

accessibility Behavioral Health Centers

grass Cannabis Labs

local_cafe Food and Safety Testing

COVERAGE THAT FITS YOUR LAB

Instrument Service Contracts

Flexible, OEM-backed service agreements built around your instruments, from full-service coverage with parts and consumables to on-demand support billed as you go.

LC-MS Instrument Service Contracts

Flexible LC-MS contracts with scheduled preventative maintenance covering parts and labor. Choose full-service coverage with unlimited emergency calls, parts, and consumables, or lighter on-demand support billed on a time-and-materials basis. All service is performed by certified engineers using OEM-approved parts.

Scheduled PM Full-Service On-Demand

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Chemistry Analyzer Service Contracts

Tiered service options for labs seeking or already running chemistry analyzers, built to match your ongoing instrument support needs. Our expert engineers use OEM parts and adhere to all industry standards, so you can scale coverage up or down as your testing volume changes.

Tiered Plans OEM Parts Expert Techs

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Instrument Service & Repair Highlights

Preventative Maintenance

Regular maintenance keeps your lab equipment running at peak efficiency and helps prevent costly issues before they arise. Our streamlined process ensures timely scheduling, fast parts ordering, and minimal equipment downtime.

With the preventative instrument maintenance performed by our experts, you’ll serve clients more efficiently and strengthen your lab’s reputation for reliability and excellence.

Each preventative maintenance visit includes:

Instrument-specific preventative maintenance checklist

Replacement of common wear and tear parts

Use of factory OEM parts

Thorough specifications testing

Extensive cleaning

Training & Technical Services

Our field service team brings an average of 20 years of hands-on experience to every client engagement, offering expert support that empowers your lab staff. With backgrounds in pharmaceutical, biotech, Contract Research Organizations (CROs), and clinical toxicology labs, our skilled service engineers deliver the specialized knowledge needed to service your instruments with precision.

We’re here to support your lab’s training needs by providing:

Step-by-step equipment operation

Day-to-day equipment maintenance

Sample preparation

Method execution

How Our Instrument Service Customers Rate Us

4.7

★★★★★

Average across every
category · 5-point scale

4.8/5

Ease of Requesting Service

4.7/5

Technician Professionalism

4.6/5

Time to Resolution

4.6/5

Instrument Performance After Service

4.5/5

Speed of Initial Response

Ratings based on a 5-point scale, from Lighthouse instrument service customer surveys.

Related Services

Medical Lab Supplies & Instrumentation >

Our experience building hundreds of laboratories enables us to benchmark vendor quotes against industry standards and assist in negotiating potentially more advantageous pricing on equipment, reagents, and consumable supplies.

Instrument Refurbishment >

Lighthouse-refurbished instruments make current-generation laboratory technologies accessible to more labs. By providing increased accessibility, we’re proud to support advancements in patient care and assays.

"The engineer arrived the next day after our call. He is always professional and knowledgeable."

Lab Manager, Diagnostic Lab, Southwest

"I relied on the great working relationship that the field engineers had cultured with our laboratory. Through open communication, thorough details, and a reliance on one another's ability, we were able to successfully navigate and resolve the instrument problem with minimal downtown, and without the need for an on-site visit."

Owner, Toxicology Lab, West Coast

"I was extremely pleased with the service provided by your engineer. He's wonderful and very pleasant individual. He's very professional and very friendly as well."

Lab Supervisor, Health System, Southern US

"Impressive Team and always ready to serve!"

Owner, Scientific Laboratory, East Coast

"We love Lighthouse. Incredible support. Great account management. Superior technical support. We all talk about how great it has been to work with [Lighthouse]. We cannot say enough positive about the company. "

General Manager, National Drug Testing Laboratory

"My lab just finished the validation of a Turn-Key lab using Lighthouse Lab Services. We had a great experience and are looking forward to future projects as we grow. They assisted with everything from finding equipment, supplies, validation and training. I highly recommended them."

Owner, Diagnostic Laboratories, Global

"I want to commend your team (again) for being such great partners. Your service levels have been the best of any of our suppliers – instrumentation, supplies, and/or reagents. We are grateful we found Lighthouse and look forward to working together."

Consulting & Covid Assay Client

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