Instrumentation & Supplies
Laboratory Instrument Services
Lighthouse Lab Services provides comprehensive services to support your laboratory’s operations, covering everything from the setup of your instruments to ongoing optimized performance. Our approach and use of OEM components and FDA-certified engineers allow you to maximize operational efficiency.
Additionally, our Full Maintenance Agreements offer coverage that strives to keep your instruments running at peak performance for the product’s life. We provide fast response time and professional support to keep your productivity and schedule in sync with your demands.
Our Expertise
Our team of service engineers and application scientists possess the knowledge and technical expertise necessary to minimize downtime. Our team members average more than 20 years of industry experience, and many were formerly employed by leading Original Equipment Manufacturers (OEMs).
Service Engineers
- Certified engineers.
- Trained for subcomponent diagnostics and repairs.
- Equipped with all necessary diagnostic, maintenance, and repair tools.
Application Scientists
- Provide training on and validation for industry-specific methods.
- Experienced in method development to meet the needs of mature and emerging applications.
LCMS Instrument Service Contracts
Lighthouse offers flexible service contracts to best fit your lab’s service support needs. Our certified engineers use OEM parts, adhere to the highest industry standards, and can be relied on to keep your instruments operating at peak performance.
Standard Service Contract |
Unlimited Emergency calls. Includes parts and consumables. |
48-Hour Response time. |
Preventative Maintenance Inclusive of labor and parts. |
One Preventative maintenance visit on the liquid chromatograph per year. |
Two Preventative maintenance visits on the mass spectrometer per year. |
Preventative Maintenance Contract |
On-Demand Service for instruments billed based on time and material. |
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Preventative Maintenance Inclusive of parts and labor. |
One Preventative maintenance visit on the liquid chromatograph per year. |
Two Preventative maintenance visits on the mass spectrometer per year. |
Time and Materials Service |
On-Demand Service for instruments billed based on time and materials. |
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Chemistry Analyzer Service Contracts
For customers seeking chemistry analyzers, we offer tiered service options to better meet your ongoing support needs. As with other Lighthouse equipment services, our engineers are certified, use OEM parts, and adhere to all industry standards.
Gold |
Within 24-hours Response time |
Unlimited Emergency calls. Includes parts and consumables. |
Two PM visits per year. Includes labor, travel, & OEM/FDA-certified parts. |
8AM-5PM CST phone support |
Silver |
Within 24-hours Response time |
One Emergency call. Includes parts and consumables. |
Two PM visits per year. Includes labor, travel, & OEM/FDA-certified parts. |
8AM-5PM CST phone support |
Bronze |
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One PM visit per year*. Includes labor, travel, & OEM/FDA-certified parts. |
8AM-5PM CST phone support |
*1 or 2, depending on the instrument |
Instrument Service Highlights
Preventative Maintenance
Routine maintenance is the key to ensuring the equipment in your lab continues to operate efficiently and helps avoid problems before they start. Our streamlined process assists with ensuring preventative maintenance is scheduled, parts are promptly ordered when needed, and your equipment continues to operate nearly seamlessly.
Each preventative maintenance visit includes:
Instrument-specific preventative maintenance checklist
Replacement of common wear and tear parts
Use of factory OEM and FDA-certified parts
Thorough specifications testing
Extensive cleaning
Training & Technical Services
Our field service team members average more than 20 years of industry experience, providing a wealth of expertise to nurture and support your employees. With backgrounds spanning from pharmaceutical and biotech laboratories to Contract Research Organizations (CROs), clinical toxicology labs, and more, our highly skilled service engineers are uniquely equipped to address your instrument servicing needs.
We’re here to support your lab’s training needs by providing:
Step-by-step equipment operation
Day-to-day equipment maintenance
Sample preparation
Method execution
Installation & Familiarization
Equipment shipment checked for completeness and shipping integrity
Equipment professionally installed by a certified field engineer
Setup of default instrument parameters
Instrument startup and functional tests
Related Services
Our experience building hundreds of laboratories enables us to benchmark vendor quotes against industry standards and assist in negotiating potentially more advantageous pricing on equipment, reagents, and consumable supplies.
Lighthouse-refurbished instruments make current-generation laboratory technologies accessible to more labs. By providing increased accessibility, we’re proud to support progress such as advancements in patient care and assays that help keep drinking water safe.