Laboratory Instrument Services & Supplies

Preventative Maintenance and Support

Lighthouse Lab Services’ Full-Service Maintenance Agreements ensure your instruments operate at peak performance throughout their life cycle. With rapid response times and expert support, our end-to-end laboratory instrument solutions optimize your laboratory’s productivity. From setup and calibration to repair and equipment sales, our expert engineers handle it all using OEM components ensure your equipment’s longevity and your lab’s efficiency.

Image of a laboratory equipment service engineer using their knowledge and technical expertise to repair lab equipment and minimize testing downtime

Worry-Free Expert Service

Our full-service maintenance clients enjoy our expert service engineers and application scientists work quickly to minimize downtime and keep your lab running efficiently. With an average of 20 years of industry experience—and backgrounds at top OEMs—our team brings unmatched technical expertise to every service call.*

Service Engineers

Trained for subcomponent diagnostics and repairs.
Equipped with all necessary diagnostic, maintenance, and repair tools.

Application Scientists

Experts on validation for industry-specific methods.
Experienced in method development to meet the needs of mature and emerging applications.

Get a Complimentary Consultation

*For more experienced labs that have in-house personnel assisting with service and maintenance, we have customized service options available.

Sectors Served by our Instrument Services

biotech Clinical Labs

location_city Drug Courts

local_hospital Urgent Care Centers

local_pharmacy Pharmaceutical

forest Environmental Testing

science Biotechnology

school Academic Centers

analytics CROs

work Government Labs

accessibility Behavioral Health Centers

grass Cannabis Labs

local_cafe Food and Safety Testing

LC-MS Instrument Service Contracts

Lighthouse offers flexible equipment service contracts best to fit your lab’s instrument service support needs. Our expert engineers use OEM parts, adhere to the highest industry standards, and can be relied on to keep your instruments operating at peak performance. Learn more >

Standard Service Contract
Unlimited Emergency calls. Includes parts and consumables.
48-72 Business Hours Response time.
Preventative Maintenance Inclusive of labor and parts.
One or Two Preventative maintenance visit on the liquid chromatograph per year, depending on OEM recommendation.
One or Two Preventative maintenance visits on the mass spectrometer per year, depending on OEM recommendation.

Preventative Maintenance Contract
On-Demand Service for instruments billed based on time and material.
-
Preventative Maintenance Inclusive of parts and labor.
One or Two Preventative maintenance visit on the liquid chromatograph per year, depending on OEM recommendations.
One or Two Preventative maintenance visits on the mass spectrometer per year, depending on OEM recommendations.

Time and Materials Service
On-Demand Service for instruments billed based on time and materials.
-
-
-
-

Chemistry Analyzer Equipment Service Contracts

For customers seeking or owning chemistry analyzers, we offer tiered service options to better meet your ongoing instrument support needs. Our expert engineers use OEM parts and adhere to all industry standards.Learn more >

Gold
Within 24-hours Response time
Unlimited Emergency calls, which include parts and consumables.
One or Two Preventive Maintenance visits per year, depending on the instrument being serviced. Includes labor, travel, & OEM parts.
Phone Support 8am-5pm CST Mon-Fri

Silver
Within 24-hours Response time
One Emergency call, which includes parts and consumables.
One or Two Preventive Maintenance visits per year, depending on the instrument being serviced. Includes labor, travel, & OEM parts.
Phone Support 8am-5pm CST Mon-Fri

Bronze
-
-
One or Two Preventive Maintenance visits per year, depending on the instrument being serviced. Includes labor, travel, & OEM parts.
Phone Support 8am-5pm CST Mon-Fri

Instrument Service & Repair Highlights

Preventative Maintenance

Regular maintenance keeps your lab equipment running at peak efficiency and helps prevent costly issues before they arise. Our streamlined process ensures timely scheduling, fast parts ordering, and minimal equipment downtime.

With the preventative instrument maintenance performed by our experts, you’ll serve clients more efficiently and strengthen your lab’s reputation for reliability and excellence.

Each preventative maintenance visit includes:

Z

Instrument-specific preventative maintenance checklist

Z

Replacement of common wear and tear parts

Z

Use of factory OEM parts

Z

Thorough specifications testing

Z

Extensive cleaning

Training & Technical Services

Our field service team brings an average of 20 years of hands-on experience to every client engagement, offering expert support that empowers your lab staff. With backgrounds in pharmaceutical, biotech, Contract Research Organizations (CROs), and clinical toxicology labs, our skilled service engineers deliver the specialized knowledge needed to service your instruments with precision.

We’re here to support your lab’s training needs by providing:

Z

Step-by-step equipment operation

Z

Day-to-day equipment maintenance

Z

Sample preparation

Z

Method execution

Instrument Installation & Familiarization

Lab instrument equipment is loaded carefully and shipped quickly

Equipment shipment checked for completeness and shipping integrity

Lab Instruments or laboratory equipment replacement parts are installed by our expert engineers.

Lab instruments are professionally installed by our expert field engineers

Our field engineers ensure your equipment is running at OEM specifications.

Setup of default instrument parameters

Lab Instruments are enabled and tested to ensure they are running at peak performance.

Instrument startup and functional tests

Related Services

Medical Lab Supplies & Instrumentation >

Our experience building hundreds of laboratories enables us to benchmark vendor quotes against industry standards and assist in negotiating potentially more advantageous pricing on equipment, reagents, and consumable supplies.

Instrument Refurbishment >

Lighthouse-refurbished instruments make current-generation laboratory technologies accessible to more labs. By providing increased accessibility, we’re proud to support advancements in patient care and assays.

"Lighthouse Lab Services has helped us set up our physician office lab for urine toxicology. They are very professional and organized. I would highly recommend their services."

Julia Ashford, Ashford Pain Solutions

"We love Lighthouse. Incredible support. Great account management. Superior technical support. We all talk about how great it has been to work with [Lighthouse]. We cannot say enough positive about the company. "

R. Scott LaNeve, General Manager, Drugscan, Inc.

"My lab just finished the validation of a Turn-Key Covid-19 lab using Lighthouse Lab Services. We had a great experience and are looking forward to future projects as we grow. They assisted with everything from finding equipment, supplies, validation and training. I highly recommended them."

Ameritech Diagnostic Labs

"We are all impressed with the work that Lighthouse Lab Services does to help the clinical laboratory community... We have been working tirelessly over the last year tackling all of the complexities involved in starting up a clinical lab from scratch… We are… overjoyed to have [a lab director] onboard via Lighthouse."

Christine Barnard, Founder & CEO, Atlas Quality Assurance Laboratories

"I want to commend your team (again) for being such great partners. Your service levels have been the best of any of our Covid suppliers – instrumentation, supplies, and/or reagents. We are grateful we found Lighthouse and look forward to working together."

Consulting & Covid Assay Client

"We hired a MLT and Lab Director thanks to Lighthouse and everything has been smooth sailing. They are both knowledgeable, thorough, professional and have helped our practice tremendously. Thank you again Lighthouse for matching us perfectly."

Jeremy

"Impressive Team and always ready to serve!"

Shea Harrelson, Vikor Scientific

"Lighthouse is professional, responsive, and has always provided quality candidates."

Charlene

"It’s my pleasure working with Lighthouse on recruiting our Lab Director. [Candidates]…spoke highly of your company. They trust the quality service and the transparency your team has provided them. We can certainly understand why we feel the same way about your knowledge in the lab field and Lighthouse Lab Services putting the clients’ interest at heart."

Reference Lab Recruiting Client

Interested in our Lab Instrument Services? Have a Question?

Contact Us About Us

For Candidates

For Lab Directors

Join the Community