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Instrumentation & Supplies

Laboratory Instrument Services

Lighthouse Lab Services provides comprehensive services to support your laboratory’s operations, covering everything from the setup of your instruments to ongoing optimized performance. Our approach and use of OEM components and FDA-certified engineers allow you to maximize operational efficiency. 

Additionally, our Full Maintenance Agreements offer coverage that strives to keep your instruments running at peak performance for the product’s life. We provide fast response time and professional support to keep your productivity and schedule in sync with your demands. 

Our Expertise

Our team of service engineers and application scientists possess the knowledge and technical expertise necessary to minimize downtime. Our team members average more than 20 years of industry experience, and many were formerly employed by leading Original Equipment Manufacturers (OEMs). 

Service Engineers

  • Certified engineers.
  • Trained for subcomponent diagnostics and repairs.
  • Equipped with all necessary diagnostic, maintenance, and repair tools.

Application Scientists

  • Provide training on and validation for industry-specific methods.
  • Experienced in method development to meet the needs of mature and emerging applications.

LCMS Instrument Service Contracts

Lighthouse offers flexible service contracts to best fit your lab’s service support needs. Our certified engineers use OEM parts, adhere to the highest industry standards, and can be relied on to keep your instruments operating at peak performance. 

Standard Service Contract

Unlimited

Emergency calls. Includes parts and consumables. 

48-Hour

Response time.

Preventative Maintenance

Inclusive of labor and parts.

One

Preventative maintenance visit on the liquid chromatograph per year.

Two

Preventative maintenance visits on the mass spectrometer per year.

Preventative Maintenance Contract

On-Demand

Service for instruments billed based on time and material.

-

Preventative Maintenance

Inclusive of parts and labor.

One

Preventative maintenance visit on the liquid chromatograph per year.

Two

Preventative maintenance visits on the mass spectrometer per year.

Time and Materials Service

On-Demand

Service for instruments billed based on time and materials.

-

-

-

-

Chemistry Analyzer Service Contracts

For customers seeking chemistry analyzers, we offer tiered service options to better meet your ongoing support needs. As with other Lighthouse equipment services, our engineers are certified, use OEM parts, and adhere to all industry standards. 

Gold

Within 24-hours

Response time

Unlimited

Emergency calls. Includes parts and consumables.

Two

PM visits per year. Includes labor, travel, & OEM/FDA-certified parts.

8AM-5PM

CST phone support

Silver

Within 24-hours

Response time

One

Emergency call. Includes parts and consumables.

Two

PM visits per year. Includes labor, travel, & OEM/FDA-certified parts.

8AM-5PM

CST phone support

Bronze

-

-

One

PM visit per year. Includes labor, travel, & OEM/FDA-certified parts.

8AM-5PM

CST phone support

Instrument Service Highlights

Preventative Maintenance

Routine maintenance is the key to ensuring the equipment in your lab continues to operate efficiently and helps avoid problems before they start. Our streamlined process assists with ensuring preventative maintenance is scheduled, parts are promptly ordered when needed, and your equipment continues to operate nearly seamlessly.

Each preventative maintenance visit includes:

Z

Instrument-specific preventative maintenance checklist

Z

Replacement of common wear and tear parts

Z

Use of factory OEM and FDA-certified parts

Z

Thorough specifications testing

Z

Extensive cleaning

Training & Technical Services

Our field service team members average more than 20 years of industry experience, providing a wealth of expertise to nurture and support your employees. With backgrounds spanning from pharmaceutical and biotech laboratories to Contract Research Organizations (CROs), clinical toxicology labs, and more, our highly skilled service engineers are uniquely equipped to address your instrument servicing needs.

We’re here to support your lab’s training needs by providing:

Z

Step-by-step equipment operation

Z

Day-to-day equipment maintenance

Z

Sample preparation

Z

Method execution

Installation & Familiarization

Equipment shipment checked for completeness and shipping integrity

Equipment professionally installed by a certified field engineer

Setup of default instrument parameters

Instrument startup and functional tests

Related Services

Our experience building hundreds of laboratories enables us to benchmark vendor quotes against industry standards and assist in negotiating potentially more advantageous pricing on equipment, reagents, and consumable supplies.

Lighthouse-refurbished instruments make current-generation laboratory technologies accessible to more labs. By providing increased accessibility, we’re proud to support progress such as advancements in patient care and assays that help keep drinking water safe. 

"Lighthouse Lab Services has helped us set up our physician office lab for urine toxicology. They are very professional and organized. I would highly recommend their services."

Julia Ashford, Ashford Pain Solutions

"We love Lighthouse. Incredible support. Great account management. Superior technical support. We all talk about how great it has been to work with [Lighthouse]. We cannot say enough positive about the company. "

R. Scott LaNeve, General Manager, Drugscan, Inc.

"My lab just finished the validation of a Turn-Key Covid-19 lab using Lighthouse Lab Services. We had a great experience and are looking forward to future projects as we grow. They assisted with everything from finding equipment, supplies, validation and training. I highly recommended them."

Ameritech Diagnostic Labs

"We are all impressed with the work that Lighthouse Lab Services does to help the clinical laboratory community... We have been working tirelessly over the last year tackling all of the complexities involved in starting up a clinical lab from scratch… We are… overjoyed to have [a lab director] onboard via Lighthouse."

Christine Barnard, Founder & CEO, Atlas Quality Assurance Laboratories

"I want to commend your team (again) for being such great partners. Your service levels have been the best of any of our Covid suppliers – instrumentation, supplies, and/or reagents. We are grateful we found Lighthouse and look forward to working together."

Consulting & Covid Assay Client

"We hired a MLT and Lab Director thanks to Lighthouse and everything has been smooth sailing. They are both knowledgeable, thorough, professional and have helped our practice tremendously. Thank you again Lighthouse for matching us perfectly."

Jeremy

"Impressive Team and always ready to serve!"

Shea Harrelson, Vikor Scientific

"Lighthouse is professional, responsive, and has always provided quality candidates."

Charlene

"It’s my pleasure working with Lighthouse on recruiting our Lab Director. [Candidates]…spoke highly of your company. They trust the quality service and the transparency your team has provided them. We can certainly understand why we feel the same way about your knowledge in the lab field and Lighthouse Lab Services putting the clients’ interest at heart."

Reference Lab Recruiting Client

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